Building a high-performing team

October 06, 2026
Connection Corner, Booth #4100

(Open to all)

Your people are your greatest competitive advantage. High-performing teams are built through clear goals, accountability, trust, and a culture that empowers employees to succeed. In this session, learn practical strategies for setting expectations, developing team members, fostering collaboration and innovation, measuring performance, and recognizing achievements. Walk away with actionable ideas to create an engaged workforce that delivers exceptional customer experiences and stronger business results.

Speakers
Shannon Sparks
Shannon Sparks, Director Merchandise Manager - Paradies Lagardère
Mary Nickelson
Mary Nickelson, Director of Attractions - F&B, Retail, Product Development - Mall of America
Brad Smithling
Brad Smithling, Sr. Director of Retail Experience and Merchandising - Biltmore Estate
Tommy Brown
Tommy Brown, Retail Manager / Visual Manager - Saint Louis Zoo